Terms and Conditions

Last updated: November 17, 2024

1. BACKGROUND
Thank you for visiting https://www.gooliart.com/or any of their subdomains or any of our websites (to which we refer to herein, together with its content and services, as a “Website”). We are an online retail store and information website for producing hand-painted arts (the “Products”) and related products and services (the “Services”). The Products sold on our website are crafted by hand, inspired by popular art pieces generated by skilled designers with the assistance of advanced tools. Please note that each Product is hand painted, and as such, may not be an exact replica of the design purchased on the Website. Nearly identical or similar versions of the product may be sold to multiple customers. Due to variations in screen settings and display capabilities, there may be slight differences between the online design and the real-life look of the product. Our commitment to transparency means that you are fully informed about our creation process, and you acknowledge and accept it by purchasing.

By accessing our Website and/or by clicking the "I Agree" or "OK" button, the user accessing or otherwise using the Website or any portion thereof (“you”, “your” or “user”) hereby expressly acknowledge and agree that it is entering into a legal agreement with PAINTYOURLIFE LLC ("we", "us"; and/or "our")", and have understood and agree to comply with, and be legally bound by, these Terms
and Conditions of Use (the “Terms and Conditions”). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS OUR WEBSITE OR MAKE ANY PURCHASES THROUGH OUR WEBSITE.

We reserve the right, at our discretion, to modify these Terms and Conditions or any policy or other terms referenced in these Terms and Conditions at any time and from time to time. Such modifications will be effective upon posting on the Website, and your continued access or use of the Website thereafter means your acceptance of any changes to these Terms and Conditions or any policy or other terms referenced in these Terms and Conditions.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

2. ABILITY TO ACCEPT TERMS
Our Website is not structured to attract children under the age of 18 years.

3. CUSTOMER ACCOUNT
During your use of our Website and in order to use our Website's services, you may choose to or may be required to create an account (the “Account”), and by doing so you agree to provide accurate and complete information as required by the relevant Website page (the “Account Information”), and to keep the Account Information current, accurate and complete. If you choose to register to our Website, such registration may be performed in several manners which we may make available such as through certain credentials (e.g. name, email, and password) or social login through your social network accounts such as Facebook, Google etc. ("Social Accounts”). In the process of registration, you may be asked to provide us with certain mandatory information such as your name and email address, and potentially a password that you will use to access your Account.

You agree not to create an Account for anyone else, use the Account of another without their permission or permit any use in Your Account by anyone else. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account. As between you and us, you are solely responsible and liable for any activity that occurs in connection with your Account. If you wish to delete your Account, you may send a request to us by contacting us. If you provide information that is untrue, inaccurate, not current or incomplete, or we have plausible suspicions that such information is inaccurate, incomplete or untrue, we reserve the right, without prejudice, to suspend or terminate your Account and refuse your use of the Website, including, but not limited to, sales resulting from the Website. We sell Products and Services through this Website to individual consumers solely for their personal use. We do not appoint you or anyone acting on your behalf as a reseller, distributor or other agent or representative of us, and therefore purchase of Product or Services for resale is strictly prohibited. Purchase for resale means the purchase of a Product by someone who resells, or intends to resell it to others (consumers, businesses or any third party). If we believe you are involved in purchase for resale, we reserve the right to restrict sales to you, to cancel your orders, and/or to suspend or close your account, in addition to taking legal action.

4. PRIVACY
You hereby consent that we will use the Account Information and any additional information we may collect or obtain in connection with your use of our Websites in accordance with our Privacy Policy (the “Privacy Policy”).

5. THIRD PARTY SOURCES AND CONTENT
Our Website may present, or otherwise allow you to view, access, link to, and/or interact with, content from third parties and other sources that are not owned or controlled by us (“Third Party Content”). We may also enable you to communicate with the related third parties. The display or communication to you of such Third Party Content does not (and shall not be construed to) in any way imply, suggest,
or constitute any sponsorship, endorsement, or approval by us of such Third Party Content or third party, nor any affiliation between us and such third party. We do not assume any responsibility or liability for Third Party Content, or any third party's terms of use, privacy policies, actions, omissions, or practices. You acknowledge that We make no warranties or representations, express or implied, as to the quality, accuracy, safety, lawfulness or suitability of Third Party Content.

6. USER SUBMISSIONS
Our Website may permit the uploading, sharing, posting, and publishing of content, including text, videos or images, provided by you (whether via mail, by uploading or by connecting your Social Accounts to your Account or otherwise) and other users (collectively, "User Submissions"). You retain all of your ownership rights in and to your User Submissions. Your User Submissions may be posted to our Websites, used to send commercial marketing materials, used for our marketing efforts or otherwise be made publicly available. You shall be solely responsible for your User Submissions and the consequences of uploading or publishing them. We have complete discretion whether to allow publishing your User Submissions and we reserve the right without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason.

You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights (as defined below) in and to your User Submissions and to enable inclusion and use thereof as contemplated by these Terms and Conditions. Intellectual Property Rights means any and all rights, titles and interests, whether foreign or domestic, in, under, and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and/or similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic.

You further represent and warrant that you have all the necessary consents and permissions from all individuals depicted in your User Submissions, including consents and permissions of parents or guardians of minors, as may be required under applicable laws.

You agree that your User Submission will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.

Subject to these Terms and Conditions and our Privacy Policy, by submitting User Submissions, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions and derivative works thereof on our Websites and our accounts in social networks in connection with our Websites and services we provide.

Further to your additional relevant permission to use your User Submissions (including pictures of your products, photos or videos of you with your products, unboxing videos, etc.), you irrevocably authorize us to use your User Submissions and derivative works thereof on our Websites, social networks, in marketing messages and other marketing materials, including next to or in connection with our ads and offers that we display for advertising our Products and Services on our Websites and other websites and platforms, including mobile apps. When giving us permission to use your User Submissions as stated in the preceding sentence, you confirm that you have all the necessary consents
and permissions from all individuals depicted in such User Submissions, including consents and permissions of parents or guardians of minors, as may be required under applicable laws.

We reserve the right to access, read, preserve, and disclose any User Submission or any other information that we obtain in connection with the Websites as we reasonably believe is necessary to:

(1) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (2) enforce these Terms of Use, including investigation of potential violations of it, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) respond to your user support requests, or (5) protect the rights, property or safety of us, our users or the public.

7. CUSTOMER PURCHASES AND PAYMENT
The prices of the Products, Services and any other services we may offer (“Products and Service”), are shown on the Website including all pertinent information. For all Products and Services, you will be asked to pay the full order price once you place your order, including applicable sales tax, and any additional optional services upon checkout.

We offer certain payment options through external payment processors that we make available for you to use via our Website. Interest-free payments and financing options may be available for eligible customers according to each payment processor’s terms. We might amend the payment options or offer additional options in the future.

We reserve the right, to refuse or cancel your order, in whole or in part, without liability to you, at any time at our sole and exclusive discretion, including without limitation for reasons relating to or originating in errors, public interest and/or Company’s values and standards.

Payment for the Products and Services and all applicable delivery charges are due in US Dollars or other currency option we expressly state on our Website to be acceptable by us. Any currency conversions shall be carried out by your own bank at your cost.

By submitting your order, you represent and warrant that (i) you are an individual consumer who is purchasing the Product and Services for your own personal use in compliance with these Terms and Conditions, (ii) all information supplied by you in placing your order is accurate and complete, (iii) you are not impersonating another person. Without limiting any other right or remedy we may have under these terms or applicable law, we may cancel, terminate, modify, or suspend all or any part of any order or orders (including orders that we have accepted) if we have reason to believe, in our sole discretion, that such order or orders may have been placed in breach of these Terms and Conditions, may impose a risk or burden on the Website or other users of the Website or may corrupt or impair the proper performance of the Website.

For more information please see our Purchase Policy below which is incorporated into these Terms and Conditions by reference.

8. CUSTOMER CONDUCT; OWNERSHIP
The (1) content on our Websites, including without limitation, the text, documents, articles, brochures, descriptions, products, software, technology, graphics, photos, sounds, videos, interactive features, and services and any output thereof (or collectively, the “Materials”), (2) User Submissions not provided by you (or together with the Materials, the “Content”), and (3) the trademarks, service marks
and logos contained therein (the “Marks”), are our property and/or our licensors’ sole property and/or are used by us per agreement with their our licensors’ and may be protected by applicable copyright or other intellectual property laws and treaties. All other brands and names (including third-party product names) are the property of their respective owners. You may not use graphics or services terms or names that are our Websites Marks or our affiliates' Marks without our express prior written consent.

You acknowledge that all Material and Marks may be copyrighted under applicable law, including, without limitation, the U.S. copyright laws, and we own all intellectual property rights to the selection, coordination, arrangement, and enhancement of such Content. Except as required for use and access to the Website as permitted hereunder, you may not use, modify, copy, emulate, upload, post, reproduce, or distribute any Content in any way, without obtaining Company’s prior written approval.

It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using our Websites. You shall not: (1) copy, distribute or modify any part of our Websites or services without our express prior written authorization; (2) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content; (3) disrupt servers or networks connected to our Websites; (4) use or launch any automated system (including without limitation, "robots", "spiders", or otherwise) to access our Websites; (5) parse any content within our Websites or copying any source code to mimic the look and feel of our Websites; (6) circumvent, disable or otherwise interfere with security-related features of our Websites or features that prevent or restrict use or copying of any content or that enforce limitations on use of our Websites, and/or (7) sell, license, or exploit for any commercial or non-private purpose, any use or access to the Websites and Services or any Content related thereto.

9. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT AND WILL NOT ACCEPT LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES OF ANY KIND OR FOR ANY LOSS OF DATA, REVENUE, PROFITS OR REPUTATION, ARISING UNDER THESE TERMS AND CONDITIONS OR OUT OF YOUR USE OF, OR INABILITY TO USE, OUR WEBSITES, OR THAT ARE RELATED TO THE PURCHASE OF GOODS, PRODUCTS OR SERVICES FROM OUR WEBSITES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY, DAMAGES OR LOSSES. THE AFOREMENTIONED LIMITATION OF LIABILITY SHALL APPLY ALSO TO OUR LICENSORS AND SERVICES PROVIDERS WITH RESPECT TO THEIR LICENSED ARTICLES AND PROVIDED SERVICES, WHICH
ARE INCORPORATED IN OUR WEBSITES. NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS, IF WE ARE FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THE WEBSITES OR ANY CONTENT, OUR LIABILITY SHALL IN NO EVENT EXCEED THE FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CAUSE OF ACTION AROSE. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 9 SHALL APPLY TO ALL CLAIMS FOR DAMAGES, WHETHER BASED IN AN ACTION OF CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, TORT, OR OTHERWISE.

10. OTHER RIGHTS
We may terminate or suspend your Account and your accessibility to all or part of our Website, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or a third-party or us.

11. TERMINATION OF TERMS
If you no longer agree to these Terms and Conditions, you must stop your use of and visit to our Websites and notify us in writing of the same. You acknowledge and agree that: (1) any termination of your access to the Websites may be affected without prior notice; and (2) we may immediately deactivate or delete your account and all related information and files in your account and bar any
further access to such files or our Websites. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our Websites.

12. WARRANTY DISCLAIMERS
This section applies whether or not the services provided under our Website are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent, certain exclusions set forth herein may not apply.

OUR WEBSITES, PRODUCTS AND SERVICES, AND ANY CONTENT OR DATA RELATED THERETO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NO REPRESENTATIONS OR WARRANTIES ARE MADE HEREUNDER AS TO THE USABILITY, ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY SERVICES OR CONTENT, DATA, RESULTS OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR OR ANY USER’S USE OF THE WEBSITES OR SERVICES. WE DO NOT GUARANTEE THAT OUR WEBSITES WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR WEBSITES MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR WEBSITES BY A THIRD PARTY. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DO NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIM ALL LIABILITY FOR, ANY SUCH CONTENT.

THE WEBSITES MAY INCLUDE A CHAT BOT FUNCTIONALITY INTENDED TO PROVIDE GENERAL FAQ AND ORDER RELATED DATA IN A CHAT-LIKE COMMUNICATIVE MANNER AS WELL AS INTERACTIVE VOICE RESPONSE FUNCTIONALITY ALLOWING CALLERS TO ACCESS INFORMATION VIA A VOICE RESPONSE SYSTEM WITHOUT HAVING TO SPEAK TO AN AGENT. IT IS AGREED AND ACKNOWLEDGED THAT ANY COMMUNICATION OR INFORMATION PROVIDED THROUGH SUCH FUNCTIONALITIES IS PROVIDED AS GENERAL ASSISTANCE ONLY AND THAT THESE TERMS OF USE SHALL PRECEDE AND GOVERN ANY CONFLICTING INFORMATION PROVIDED THROUGH SUCH CHAT-BOT OR INTERACTIVE VOICE RESPONSE FUNCTIONALITY.

WE STRIVE TO DISPLAY THE COLORS AND IMAGES OF OUR PRODUCTS ON OUR WEBSITE AS ACCURATELY AS POSSIBLE. HOWEVER, WE CANNOT GUARANTEE THAT THE COLORS YOU SEE ON YOUR COMPUTER MONITOR WILL PERFECTLY MATCH THE ACTUAL COLORS OF THE PRODUCT. DUE TO VARIATIONS IN SCREEN SETTINGS AND DISPLAY CAPABILITIES, THERE MAY BE SLIGHT DIFFERENCES BETWEEN THE ONLINE APPEARANCE AND THE REAL-LIFE LOOK OF THE PRODUCT. BY PURCHASING, YOU ACKNOWLEDGE AND ACCEPT THESE POTENTIAL DISCREPANCIES.

13. APPLICABLE LAW
We make no representation that the Content in our Websites is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access our Websites from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to our Website, the services provided, or the Content (or a Claim) shall be governed by the internal laws of the State of New York; without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in the state of New York. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

14. INDEMNITY
You agree to defend, indemnify and hold us, our affiliates, subsidiaries, related companies, and our and their respective officers, directors, employees, representatives, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to
attorney's fees) arising from: (1) your use of, or inability to use, our Websites; (2) your User Submissions; or (3) your violation of these Terms.

15. SUBMITTED FEEDBACK
It is our desire and pleasure to hear from our customers and welcome your comments regarding our Products and Services, including our Websites. We request that you be specific in your comments when providing feedback with respect to our Products and Services. If you send us comments, suggestions,
ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed and shall remain our exclusive property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Websites or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

If you have any questions regarding our General Terms and Conditions of Use, please feel free to contacting us by our online form or by mail:

PAINT YOUR LIFE LLC
30 N Gould St Ste 20407,
Sheridan, WY 82801
United States

GOOLIART PURCHASE POLICY

1. COUPONS AND DISCOUNTS
We aim to keep our Products and Services as affordable as possible and often distribute store credits or coupon codes (collectively, “Coupons”) through various channels as part of a special offer, promotion, or as part of a refund or other payment from us. Unless otherwise noted, you may only receive one Coupon per special offer or promotion, and you are not permitted to combine Coupons nor
add them retroactively to your order. Coupons are not redeemable for cash. Coupons may only be used once for up to the maximum discount amount specified. Coupons may be subject to additional offer or promotion-specific terms and conditions, such as tagging and posting photos or videos with your Product on social networks. We reserve the right to determine at our sole discretion whether you are eligible to receive certain Coupons.

You may be required to redeem Coupons by a certain date depending on the specific terms and conditions of the relevant special offer or promotion. Unless otherwise specified, a Coupon is valid up to its stated expiry date. If you do not redeem your Coupon prior to the stated expiry date, it will expire.

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Website may be governed by rules that are separate from these Terms of Conditions. Unless otherwise stated in such Promotions’ rules, we reserve the right to terminate and make changes to the terms of any such Promotions at any given time without prior written notice. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Conditions, the Promotion rules will apply.

Any abusive use of Coupons or violation of additional offer or promotion-specific terms and conditions, as determined by us in our sole discretion, may result in the rescission of the Coupons as well as your inability to participate in future promotions or use the Website.

2. STORE CREDIT
All store credits and exchanges are non-refundable. Store Credit does not accrue interest. Store credit is valid for up to 90 days from the date granted. Any unused store credit will not be redeemable after its expiration. The validity of store credit cannot be extended.

Store credit cannot be transferred to another person or account. We are not responsible if any store credit is lost, stolen or used without your permission. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only, and not refunded as cash.

Your eligibility to be entitled to receive store credit with respect to a purchase, is subject to the actual payment (not in store credit) of at least of 75% of your purchase.

We reserve the right to correct the balance of your store credit if we believe that a clerical or account error has occurred. Store credit may not be used in conjunction with certain coupons, see terms of each specific promotion.

3. ORDER PRODUCTION AND PROCESSING
Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you for additional information, and such inquiries may also delay the processing of the order. It is your responsibility to make sure that a valid e-mail address for contacting you is submitted to us. In any event, we shall make reasonable efforts to notify you for any delays.

4. SHIPMENT AND DELIVERY
Orders of Products will be delivered to the address that appears on your order within a reasonable time from the completion of the production and the quality checks. Orders of Products are shipped depending on the method of delivery that you chose and the destination.

The estimated delivery date will be shown on your checkout page; however, there may be delays due to external factors. Please note that additional local taxes may be applied to shipments to locations outside of the United States. We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost, however, we will make reasonable efforts to assist you with such delays in a timely manner.

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

When you place your order of Products, you will be prompted to choose shipping and delivery options; If you need your order earlier than what our shipping methods offer, please contact us and we will do our best to assist with your request.

It is important that you enter your address correctly. If the shipment of Product is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange Products that were shipped to an inaccurate address as a result of missing details.

It is also your responsibility to make arrangements (such as notifying a neighbor) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility. Shipping claims should be raised within 30 days from the date of the shipping.

5. RETURN AND EXCHANGES POLICY
We do our best to make exchanges as simple as possible. We are confident that you will enjoy our Products. However, if you are not completely satisfied with
your ordered Product, within the first 30 days after delivery, please contact us and we will do our best to make it right.

You can request a return within 30 days following the date of delivery. A return authorization number must first be obtained by contacting us. The refund will be the purchase price actually paid by you. To exercise such right you shall be required to return the Product to us in full, with its original packaging and condition. In case of any damage to the Product, we reserve the right, either decline a return request or assess fees.

Our team reserves the right to consider and process refunds beyond the specified refund date in exceptional cases, at our discretion. This allowance is made to ensure customer satisfaction and exceptional service.

Please contact us for additional instructions on how to return your Product. If your Product arrives damaged, please contact us. We will either repair the damage or, if the damage cannot be fixed, we will make a new product for you at our expense. If the Product is lost by the courier shipping agent, please contact us, and we will send you a new product at our expense.

In the event that a refund is approved by our team, it will be effected via the same method of payment used to order the Product within up to 30 days from when we informed you of your eligibility for a refund.